Refunds and cancellation

Cancel any time

In your dashboard, go to Settings, then Plan and billing, and press Cancel plan. Or email hello@unlook.in from the address on your account. There are no cancellation fees and no minimum term.

• You won’t be charged again.
• After your first payment, the chat keeps answering until the end of the month you’ve paid for, then it stops.
• Your leads and conversations stay in your dashboard until you ask us to delete them, and are deleted within 90 days after your account closes.

When you get money back

• No refunds for time already paid. Try the free demo before you buy: it is built from your own website, so you see exactly what you get.
• When you cancel: no refunds for part of a month. When you cancel, you keep the service until the end of the month you paid for. If you moved to the bigger plan during a month, what was left of that month was taken off the new plan’s first payment.
• Charged by mistake, for example twice, or after you cancelled: refunded in full.

How to ask for a refund

Email hello@unlook.in with your business name and the date you paid. We reply within 2 business days.

Approved refunds go back to the card or account you paid with, through Dodo Payments, within 5–7 business days. Your bank may take a few more days to show it.

Before disputing a charge

If a charge looks wrong, please email us first. We can usually fix it faster than a bank dispute.

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