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UNLOOK for Shopify

How to put the UNLOOK chat on your Shopify store, set it up, and take it off again. You add it by pasting one line into your theme.

Last updated 6 October 2026

What it does

UNLOOK is an AI receptionist for your website. On your Shopify store it shows as a chat button in the corner. It answers your visitors from your own business information, takes their name and contact when they want to hear from you, and emails you each lead.

On Shopify you paste one line into your theme, once, or we do it for you. Nothing else in your store changes.

Before you start

You need three things:

  • An UNLOOK account. No account yet? Start on unlook.in.
  • Your line from UNLOOK. You copy it on Get live (the steps below show how). It is also in Settings, under Website, as Install code.
  • Your Shopify login, the one you use to edit your store’s theme.

Paste it yourself

  1. Log in at app.unlook.in and open Get live. Under Add it to your website, choose Shopify and press Copy. Then log in to Shopify.
  2. Open Online Store → Themes, then ⋯ → Edit code.
  3. Open layout/theme.liquid.
  4. Paste the line just above </body> and press Save.
  5. Back on Get live, press Check my site now. When UNLOOK finds the line on your store, it says so. You can also leave the page open: it updates by itself.

Not technical? Under the steps on Get live, press Email it to whoever updates my website, type their email and press Send it. They get your line and the Shopify steps, and their replies come to you. Or press Install it for me, then Ask UNLOOK to install it, and we email you within one business day. We never ask for your password: you invite us as a collaborator instead.

Set it up

  1. Check what it knows. Open Receptionist. UNLOOK only answers from what is written there, so make sure your prices, hours and services are right. Anything your website didn’t say, add it.
  2. Make it look like your site. Open Settings, then Website. Under Chat look you choose the chat’s colour, picture, font and corners. Where you choose nothing, the chat follows your website’s own colour, font and corners. Your visitors see your business’s name, not ours.
  3. Let visitors book a time, if you want that. Open Receptionist, then Booking. Under Online booking, switch on Take bookings online.
  4. Go live. Back on Get live, press Go live. Until then, visitors see your offline message.

Day to day

  • A visitor opens the chat on your site and asks a question. UNLOOK answers from your information, at any hour.
  • When they leave a name and a way to reach them, you get an email. The lead waits in Leads, and the whole conversation is in Inbox.
  • When it can’t answer a question, it tells the visitor so and puts the question under Needs you. Press Add answer, write the answer once, and it uses it from the next chat on.

What it adds to your site

One line, just above </body> in layout/theme.liquid. It loads the chat from app.unlook.in after your page has loaded. It needs no keys or passwords, and the chat only answers on your own website. Nothing else is added, and none of your pages, styles or content is changed.

Unless you invite us to install it for you, UNLOOK has no access to your Shopify account at all.

Take it off

  1. In Shopify, open Online Store → Themes, then ⋯ → Edit code.
  2. Open layout/theme.liquid.
  3. Delete the line you pasted (the one with app.unlook.in in it) and press Save.

Without that line, the chat no longer loads on your store. Nothing in your UNLOOK account is deleted: your business info, leads and chats stay there. While your plan is running, UNLOOK’s daily check may email you once to say it can’t find the chat. That is expected.

Only want it to stop answering for a while? Leave the line where it is. In UNLOOK, open Settings, then Answering, and switch it off. Visitors see your offline message instead, and nothing is lost.

If something isn’t right

I pasted the line, but UNLOOK doesn’t see it. Make sure you pressed Save in Shopify, and that the line sits just above </body> in layout/theme.liquid. Then press Check my site now again.

UNLOOK says my address isn’t on my list of sites. It found the chat on an address it doesn’t answer on yet. Press the button beside that message that says Allow and your address, and the chat answers there too.

UNLOOK says the line on my site isn’t mine. It is probably the line from your demo. In layout/theme.liquid, replace it with your own line (in Settings, under Website, as Install code) and press Save.

UNLOOK says it can’t find the chat on my site any more. If you changed your theme, the line may have been removed. On Home, press Put it back and paste the line again, following the steps above.

Get help

Write to hello@unlook.in, or press Email UNLOOK in your dashboard. A person replies within one business day.